Payment Options

Q. What methods of payment do you accept?

A. We accept all major credit cards (VISA, MasterCard, American Express and Discover) as well as Government IMPAC cards, money orders and personal checks. If paying by money order, we will ship your order when your money order is received. If paying by personal check, we will ship your order after we receive your check and it has cleared with our bank. (usually 10-15 business days)

Q. What is a Security Code and why are you asking for one when I pay by credit card?

A. A Security Code or CVV (Card Verification Value) is a 3 digit number on the back of your VISA, MasterCard or Discover card and a 4 digit number on the front of your American Express card. Click here for an illustration. Requiring the CVV on your card when placing an order with us aids in fraud prevention/deterrence.

Order Status

Q. How do I know that my order has been received?

A. We will send you an email once your order has been received and processed; within 24 hours of submitting your order or by the next business day if submitted on a weekend or holiday.

Q. How can I find out the shipping status of my order?

A. If an item you ordered is temporarily out of stock, we will let you know as soon as we process your order. At that time we will give you an estimated ship date for the item. If you wish to check the status of a backorder in the interim, please email us at

If your order has already been shipped and you would like to track your order, please contact the shipping company used to deliver your order. Most domestic orders are shipped via UPS and you can track packages online at Most international orders are shipped by the US Postal Service and you can track Express Mail packages online at

Q. After I receive my order, who can I contact if I have any questions?

A. Please email us at or call us at 888-466-6765 with any questions you have.

Changing an Order

Q. Once I've placed an online order, is there any way to change it?

A. If you need to change an order, call us immediately at 888-466-6765 or email us at If your order has not been shipped yet, we will gladly change your order, however, once your order has been shipped, you will have to return or exchange the items you do not want.


Q. If one or more items is backordered, will my entire order be delayed?

A. You will have a choice when you check out whether to hold your order until all items are available or to send what is available immediately and backorder the rest. If you choose to have items shipped immediately, there may be an extra shipping charge for the backordered items.

Q. If only a part of my order is shipped at a time, am I billed for the total?

A. No, you will only be billed for what is sent.

Q. When I place an order, will I be notified if an item is out of stock?

A. Yes, when your order is processed, if an item is out of stock, we will notify you. At that time, you can change your order to an item that is in stock or wait and we will send the backordered item as soon as we can.

Exchanges and Returns

Q. Can I return or exchange items? What is your policy?

A. Please see our Return Policy for more information.


Q. What is the warranty for the items you sell?

A. Please see our warranty statement for more information.

Sales Tax

Q. Do I have to pay sales tax?

A. Only Pennsylvania residents have to pay 6% sales tax on non-apparel items.

Mailing Lists

Q. Do you sell your mailing list to other companies?

A. Out of respect for your privacy, we do not sell our mailing list to anyone. If you are receiving duplicate catalogs or do not wish to receive any further mailings, please contact us at 888-466-6765 or email us at

Still have a question? Email us at