Q. How are shipping and handling charges determined?
A. We calculate our shipping charges based on the weight, size and destination of your order. Domestic orders are shipped via UPS Ground unless you specify otherwise. Orders to Alaska and Hawaii are normally shipped via Priority Mail, although UPS now provides Ground service to these states. International orders are shipped via UPS Wordwide, US Mail or Freight Forwarder. You can see a list of shipping options for your order, before you check out, by entering your country and postal code on the shopping cart page.
The shipping charges for a few items cannot be calculated online, so please submit your order and we will contact you with the shipping charge. Your order will not be shipped until you confirm the order.
Q. How long will it take to receive my order?
A. Orders received before 3 PM Eastern Standard Time (EST) will be processed and shipped the same day. Orders received after 3 PM EST or on a weekend or holiday will be processed and shipped the next business day. We will send you an email confirming that your order is processed and has been shipped. We will contact you if we have any questions we need verified before we can send your order.
Domestic orders will receive an email from UPS with a tracking number and expected delivery date. UPS Ground usually takes 2-8 days depending on where your order is going.
International orders will receive a tracking number from us for their order, if available. Delivery times range from a few days to a few weeks, depending on the shipping method you choose.
Q. Do you ship outside the US?
A. Yes. A list of countries we can ship to is on our shopping cart page. If your country is not on that pull-down menu, please contact us and we will determine if there are any shipping options available for you.
PLEASE NOTE: Due to the incredibly high percentage of fraudulent orders coming from Nigeria, we no longer accept orders going to that country. We apologize to all of our honest customers for any inconvenience.
Q. What kind of customs fees will I be responsible for?
A. You will be responsible for any customs or duties associated with your order. We do not have information about each country's customs and duties fees, so please contact your local customs office or local Postal Service for more information.